O Espaço
Comodidades
- Check-in 24 Horas
- Ar Condicionado
- Centro
- Kit de primeiros socorros
- Cozinha totalmente equipada
- Aquecimento
- Highchair
- Internet
- Mostrar mais
Comodidades
Básico
- Check-in 24 Horas
- Ar Condicionado
- Varanda
- Máquina de lavar loiça
- Kit de primeiros socorros
- Cozinha totalmente equipada
- Acessível a portadores de deficiência
- Aquecimento
- Highchair
- Internet
- Ferro de engomar
- Cafeteira
- Indicado para crianças
- Espaço indicado para computador portátil
- Aluguer de longa duração disponível
- Forno
- Estacionamento disponível
- Limpeza profissional
- Auto Check-in
- Detector de fumo
- Proibido fumar
- Fogão
- Adequado para crianças (2 anos ou mais)
- Adequado para bebés (menos de 2 anos)
- TV
- Guarda-roupa
- Máquina de lavar
- Secretária de trabalho
- Baby crib
- Limpeza e desinfecção
- Secadora de roupa
- Máquina de café
- Entrada e saída sem contacto
- Essenciais
- Extintor
- Congelador
- Frigorífico
- Secador de cabelo
- Cabides
- Água quente
- Toalhas de linho
- Microondas
- Torradeira
- Ventilador
Adicional
- Ecoturismo
- Garagem
- Piscina aquecida
- Jacuzzi
- Jacuzzi
- Deque/terraço
- Piscina privada
- Piscina partilhada
- Televisão por cabo ou satélite
- Terraço
- Baby bath
- Liquidificador
- Contemporâneo
- Elevador
- Higienizador de mãos
- Aspirador
- Sem plásticos de utilização única
- Sem produtos de higiene de utilização única
- Toalhas mudadas mediante pedido
- Triagem de resíduos
- Copos de vinho
Localização
- Centro
- Vista para a montanha
- Junto ao mar
- Zona rural
- Vista para o mar
- Cidade
Atividades
- Cinema
- Ginásio
Com a cidade aos seus pés, este agradável apartamento foi recentemente remodelado para o receber nas suas próximas férias.
Sinta-se como um local e tenha um experiência única na ilha da Madeira.
A partir da localização desta propriedade poderá explorar as ruas e ruelas, descobrir os melhores restaurantes e provar a nossa gastronomia sem sair do centro da cidade.
Totalmente remodelado para o receber, todo o seu espaço foi pensado para o seu conforto e bem-estar. A decoração moderna e cuidada, está em sintonia com as ruas históricas que circundam este edifício citadino. Com um quarto, com cama de casal, uma casa de banho e um open space generoso, este apartamento é perfeito para descobrir os encantos do Funchal.
A casa está totalmente equipada e dispõe de todas as comodidades para que se sinta em casa.
O BAIRRO E AS REDONDEZAS
Esta casa encontra-se numa zona central privilegiada, mesmo no coração da cidade do Funchal. A 15 minutos a pé do Mercado dos Lavradores e da Zona Velha do Funchal, a partir daqui poderá explorar a pé os diversos pontos turísticos da nossa bonita cidade. (ex. Teleférico, Marina do Funchal, Museu CR7, Sé Catedral, Madeira Wine Lodge, etc…)
TRANSPORTES
Com paragem de autocarros na imediações (cinco minutos de distância), os transportes não serão problema para os nossos hóspedes.
Para partidas e chegadas do aeroporto, há uma paragem de aerobus a cerca de sete minutos da casa, embora que a melhor opção para chegar ao apartamento será o transfer. Peça-nos para marcar um com os nossos parceiros locais. É mais barato do que os táxis que encontra no aeroporto!
ACESSO DOS HÓSPEDES
Os hóspedes têm acesso a todas as áreas do apartamento.
INTERAÇÃO COM OS HÓSPEDES
Estamos sempre disponíveis para ajudar ou para tirar dúvidas. Contacte-nos através dos números de telemóvel ou do email. Faremos os possíveis para acorrer a todas as solicitações.
OUTRAS OBSERVAÇÕES
- Conforme a lei portuguesa, todos os hóspedes são obrigados a apresentar um documento de identificação válido. (ex. passaporte, bilhete de identidade).
- O check-in deve ser agendado antecipadamente. Caso não seja agendado num máximo de 48 horas, os hóspedes estarão sujeitos à disponibilidade da nossa equipa.
- São fornecidas todas as roupas de cama e atoalhados. Podemos também colocar um berço, uma cadeira alta e uma banheira de bebé, se necessário. Existe kit de primeiros socorros, extintores e manta de fogo em todas as propriedades.
ATENÇÃO
Informamos que será cobrada uma Taxa Turística a todas as pessoas que pernoitem no concelho do Funchal. Assim, a todos os clientes alojados em empreendimentos turísticos e/ou estabelecimentos de alojamento, com 13 anos ou mais, será cobrado 2,00€ por pessoa/noite, até um máximo de 7 noites no máximo de 14,00€ por pessoa/estadia. Perto da sua chegada, receberá um link para pagamento desta taxa municipal.
REGRAS DA CASA
Queremos que se sinta em casa! Obrigada por respeitar os vizinhos e por não fumar no interior das propriedades.
Anúncio profissional gerido por An Island Apart
Número de permissão 61186/AL
Política de cancelamento
Política de cancelamento
Free cancellation up to 14 day(s) before arrival, then 100% cancellation fee.
Cancelamento gratuito até 14 dias antes do check-in (horário exibido no email de confirmação). Se a reserva for feita com menos de 14 dias antes do check-in, o cancelamento é gratuito até 48 horas após a reserva, até um máximo de 5 dias antes do check-in.
Depois disso, os hóspedes podem cancelar até 5 dias antes do check-in e receber um reembolso do preço por noite e da taxa de limpeza, mas não da taxa de serviço.
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56,00 € → 2 064,00 €/ noite
Telefone: +351 925 444 444
Avaliações
4.2
(128 Avaliações)
Ci siamo trovati bene una pecca il parcheggio difficile perché in centro città per il resto tutto nella norma , comoda sicuramente la lavand
Avaliações
4.2 • 128 Avaliações
5 • fev. de 2025
airbnb
Ci siamo trovati bene una pecca il parcheggio difficile perché in centro città per il resto tutto nella norma , comoda sicuramente la lavanderia . Ci ritorneremo
fev. de 2025
3 • fev. de 2025
smily
Besides this, I only have good things to say!
fev. de 2025
4 • fev. de 2025
booking
No comment
fev. de 2025
4 • jan. de 2025
booking
No comment
jan. de 2025
5 • jan. de 2025
airbnb
Équipement cuisine un peu juste si vous voulez cuisiner mais beaucoup de restaurants à proximité directe
Il n’est pas possible d’obtenir le noir complet pour dormir avec les rideaux occultants
Dans l’ensemble une bonne expérience avec ce logement
jan. de 2025
4 • dez. de 2024
booking
Notre studio étant sur la rue , les bruits étaient vraiment dérangeants la nuit , mais la période de Noël n'est pas évidemment la plus calme.
jan. de 2025
4 • dez. de 2024
booking
can be noisy at night from street noise
jan. de 2025
I would like to apologize for the noise issue you experienced. We appreciate your feedback and it will certainly be taken into account as we continually strive to improve our service. We hope to have the opportunity to welcome you back in the future, ensuring a more peaceful stay.
5 • dez. de 2024
smily
dez. de 2024
5 • nov. de 2024
airbnb
nov. de 2024
4 • nov. de 2024
airbnb
nov. de 2024
4 • out. de 2024
booking
Comenté que las almohadas se podían mejorar y al ser las calles de adoquines, se oye mucho el ruido de los coches, sobre todo por la noche.
out. de 2024
5 • out. de 2024
booking
No comment
out. de 2024
4 • set. de 2024
booking
Not super comfortable. The couch was really not comfortable at all and the bed also not super comfortable but then again I think that’s a European thing. Appreciated the fans and the AC. Liked the equipped kitchen. There was an odd smell as you entered the place, mildew kind of at the entrance to the building.
out. de 2024
We apologize for the discomfort you experienced with the furniture and the mildew smell at the entrance. We understand how these issues could have affected your overall experience and appreciate you bringing this to our attention. We will be sure to address these concerns promptly to ensure a more comfortable and pleasant stay for future guests. Thanks again for your valuable feedback.
Best Regards
An Island Apart Team
4 • set. de 2024
booking
No comment
out. de 2024
Best Regards
An Island Apart Team
4 • ago. de 2024
booking
No comment
set. de 2024
5 • jul. de 2024
airbnb
jul. de 2024
4 • jul. de 2024
booking
No comment
jul. de 2024
4 • jul. de 2024
booking
No comment
jul. de 2024
4 • jun. de 2024
booking
Da migliorare l’illuminazione e la dotazione di accessori da bagno. Inoltre da prevedere per soggiorni lunghi la possibilità di cambiare gli asciugamani
jun. de 2024
Translated with DeepL.com (free version)
5 • mai. de 2024
airbnb
Très bien placé et facile d'accès.
Bonne communication avec l'hôte, très réactif.
Nous recommandons !
mai. de 2024
3 • mai. de 2024
booking
Nada a apontar
mai. de 2024
5 • abr. de 2024
airbnb
Und wurde sehr schnell weiter geholfen und der Check in war problemlos. Wir hatten eine tolle Zeit in Funchal :)
mai. de 2024
2 • abr. de 2024
booking
We had a late check out because the lock was broken, which is weird, since check out is at 12, but next check in is at 4 and they could not manage it between these hours.
The room was cold and later we understood that he window was broken, therefore it was extra loud and cold. When I contacted the staff about it, I received an answer that it is not possible to fix the window fast and the staff did not even apologise for that.
The room didn't feel very clean, TV was foggy and the apartment just needs basic renovation since everything is so used.
abr. de 2024
4 • mar. de 2024
booking
No comment
abr. de 2024
5 • mar. de 2024
airbnb
mar. de 2024
4 • fev. de 2024
booking
Ausência de estacionamento para o carro, o pouco existente é pago.
fev. de 2024
4 • fev. de 2024
booking
No comment
fev. de 2024
3 • fev. de 2024
airbnb
fev. de 2024
5 • jan. de 2024
airbnb
fev. de 2024
5 • dez. de 2023
booking
No comment
jan. de 2024
5 • dez. de 2023
airbnb
jan. de 2024
3 • dez. de 2023
airbnb
The place is older and not as well kept as we expected. There were noticeable stains on the couch and old. We weren’t able to on the couch much as the cushion kept sliding out.
This place also has an odour that was not pleasant and the host did provide an air freshener and (a toilet bowl cleaner) without informing us, which was alarming when we returned.
Lastly, the air conditioning was not functioning during our stay and the host did provide a fan (again without notice). However without the AC, the unit was always damp and things were never fully dry.
dez. de 2023
3 • nov. de 2023
booking
Good sized apartment.
The kitchen had everything we needed.
After check in someone from the staff entered the apartment without knocking or calling out to let us know they entered. As they opened the door to the bedroom they found us changing clothes and scared us. We communicated this to the reception as soon as it happened and they promised to get back to us. However they did not and later in the week they claimed not to have received such complaint when we pointed this out.
We found some sort of bug that looks very similar to bedbugs.
Bedsofa was uncomfortable to sit on.
dez. de 2023
Thank you for sharing your feedback. We're glad to hear you appreciated the location, size and amenities of our apartment.
We sincerely apologize for the incident involving the staff. This is definitely not the standard of service we strive to provide and we appreciate you bringing it to our attention. Rest assured, we will address this issue with our team to ensure it doesn't happen again.
We also regret to hear about your concern with the bedbugs and the discomfort experienced with the bedsofa. We take such issues very seriously and will conduct a thorough investigation and take necessary actions.
Your feedback is invaluable in helping us improve our service. We hope to have another opportunity to provide you a more enjoyable stay in the future.
An Island Apart
1 • nov. de 2023
booking
Sehr hellhöriges Zimmer. Schimmel im Bad und modriger Geruch da sehr viel Feuchte vorhanden. Ausstattung in Küche ind Bad ist sehr billig und ungepflegt. Betten sind sehr unbequem, da Federkerne schon abgenutzt sind. Die Anfrage das Fenster zu reparieren wurde mit einer unfreundlichen Nachricht geantwortet ohne eine Lösung anzubieten.
nov. de 2023
Thank you for taking the time to provide your valuable feedback about your stay at our An Island Apart property. We are pleased to hear that you enjoyed our central location, fast WiFi, and the spaciousness of the apartment.
However, we sincerely apologize for the inconveniences you experienced during your stay. We understand just how important comfort and cleanliness are for an enjoyable stay, and we are sorry to hear that the apartment did not meet your expectations in these regards.
We are particularly concerned about your comments regarding the condition of the bathroom and kitchen, as well as the comfort of the beds. Please rest assured we take these issues very seriously and will address them immediately to ensure they are not repeated in the future.
5 • nov. de 2023
airbnb
- Küche war gut ausgestattet und hatte alles, was wir für die Zubereitung von Mahlzeiten benötigten
- Badezimmer und Schlafzimmer waren makelos sauber; die Unterkunft war offensichtlich in einem gut gepflegten und gereinigten Zustandn
Ingesamt war unser Aufenthalt in dieser Unterkunft hervorragend, wir würden sie jedem empfehlen, der in Funchal Urlaub machen möchte. Vielen Dank für einen unvergesslichen Aufenthalt!
nov. de 2023
5 • out. de 2023
airbnb
out. de 2023
4 • out. de 2023
booking
Квартира просторная, на кухне есть все что нужно.
При проживании втроём, раскладной диван не очень удобный.
out. de 2023
5 • set. de 2023
booking
No comment
out. de 2023
5 • set. de 2023
airbnb
It was a clean and fully stocked with necessities.
We needed to contact the host and they answered immediately and helped with our issue as quickly as possible.
set. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
4 • ago. de 2023
booking
No comment
out. de 2023
4 • ago. de 2023
booking
No comment
ago. de 2023
Thank you so much for your feedback. It’s really important for us to improve each day.
You will be always welcome at our properties and we are looking forward to see you soon.🙂
4 • ago. de 2023
smily
ago. de 2023
Many thanks for your feedback. It’s really important for us to improve each day. You will always be welcome at our properties and we are looking forward to see you soon 🙂
4 • ago. de 2023
booking
El aire acondicionado se estropeaba
ago. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
3 • jul. de 2023
booking
Sem ar condicionado na divisão da sala/sofá-cama.
out. de 2023
Obrigado pelo seu valioso feedback, ele nos ajuda a melhorar. Por favor, note que esta propriedade não dispõe de ar condicionado, conforme indicado nos detalhes da reserva. Agradecemos a sua compreensão e esperamos recebê-lo novamente no futuro.
4 • jul. de 2023
booking
The neighbourhood was a bit lively sometimes so it was not possible to open the windows at night due to noise. However, this was to be expected due to the central location of the apartment.
out. de 2023
4 • jul. de 2023
airbnb
jul. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
5 • jun. de 2023
airbnb
jun. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
5 • jun. de 2023
booking
Wychodząc z obiektu od razu możemy znaleźć się w samym sercu Funchal
Bardzo bogato wyposażony apartament, niczego nie zabrakło podczas naszego pobyty
Czyliśmy się jak u siebie w domu
W pełni wyposażony aneks kuchenny, klimatyzacja, deska do prasowania, żelazko wszystko to co jest najbardziej potrzebne na bezstresowy pobyt
Serwis sprzątający, który po wcześniejszym poinformowaniu przez właściciela uzupełnił oraz wymienił ręczniki jak również zadbał o należyty porządek
Rewelacyjny kontakt z właścicielem, który odpowiadał na każde nasze zapytania( w tym również informacje na temat warunków na szlakach oraz lewadach, czuliśmy się ważni oraz nie zlekceważeni za co dziękujemy)
Jedyny minus to prawdopodobnie zatkany odpływ wody w prysznicu
Bardzo długi czas oczekiwania kiedy woda opuści brodzik
jun. de 2023
4 • jun. de 2023
booking
No último dia faltou papel higiénico
out. de 2023
5 • mai. de 2023
airbnb
jun. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • mai. de 2023
airbnb
mai. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
4 • abr. de 2023
airbnb
abr. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • abr. de 2023
booking
street light was making the room a bit bright for sleep. a sleep mask solved it
out. de 2023
3 • abr. de 2023
booking
Unfortunately it was really noisy, apartment is above a restaurant and although on a quiet street we were woken up by both patrons of the restaurant and also by people on the street in the early hours.
out. de 2023
Thank you so much for your feedback, it’s really important for us to improve each day.
You will always be welcome at our properties :)
5 • abr. de 2023
airbnb
jul. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • abr. de 2023
airbnb
abr. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
4 • abr. de 2023
booking
Il n'y avait pas de parking privé et cela a été certains soirs un problème pour se garer. L'appartement était équipé d'un grand lit et d'un canapé lit nous avons demandé des draps pour le canapé-lit que nous n'avons jamais eu.
abr. de 2023
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We will take into account the issues you mentioned and fix it as soon as possible.
You will always be welcome at our properties :)
3 • mar. de 2023
booking
Room did not have any wardrobe or closet, difficult to keep clothes.
mar. de 2023
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
You will always be welcome at our properties :)
4 • mar. de 2023
airbnb
mar. de 2023
3 • fev. de 2023
booking
Quando chegamos o apartamento não estava limpo, foi necessário solicitar a limpeza, depois não deixaram papel higiénico durante toda a estadia.
mar. de 2023
We provide all the basics for the stay.
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We will take into account the issues you mentioned and fix it as soon as possible.
You will always be welcome at our properties :)
5 • fev. de 2023
airbnb
mar. de 2023
5 • fev. de 2023
booking
No comment
mar. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • fev. de 2023
smily
abr. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • fev. de 2023
smily
abr. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
4 • fev. de 2023
booking
No comment
mar. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
5 • jan. de 2023
smily
abr. de 2023
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
4 • jan. de 2023
airbnb
jan. de 2023
2 • jan. de 2023
booking
No comment
jan. de 2023
5 • dez. de 2022
smily
out. de 2023
5 • dez. de 2022
airbnb
ago. de 2024
3 • dez. de 2022
booking
No comment
out. de 2023
Thank you so much for your feedback, it’s really important for us to improve each day.
You will always be welcome at our properties :)
4 • nov. de 2022
booking
The sofa was uncomfortable. The shower plug was partially blocked potentially causing flooding in the bathroom.
5 • nov. de 2022
airbnb
set. de 2024
2 • nov. de 2022
booking
the clogged drain (which i mentioned several
times) the washing machine was always occupied. it wasn’t cleaned properly the first time we entered.
set. de 2024
5 • out. de 2022
booking
No comment
4 • set. de 2022
airbnb
set. de 2022
3 • ago. de 2022
airbnb
ago. de 2022
4 • ago. de 2022
booking
Brak suszarki na ubranie, nie było gdzie rozwiesić mokrych ręczników czy też ubrań kąpielowych.
4 • jul. de 2022
booking
Des équipements dans l appartement ( rangements , parasol , étagères ,
Problème de écoulement d eau , de porte de sdb , patères à l entrée
4 • jul. de 2022
booking
La climatisation ne fonctionnait pas bien.
Du bruit la nuit.
4 • jul. de 2022
booking
gezellig appartementje
wasmachine, droogkast en strijkplank aanwezig
hoewel er een droogkast is, was een droogrekje misschien ook wel handig. maar dit was niet echt een probleem
3 • jul. de 2022
booking
Las cortinas estaban atascadas y no se podían abrir/cerrar bien. La mampara es muy corta y se sale el agua. El pomo de la puerta no gira y si juntas la puerta te quedas encerrado. Por suerte nos dimos cuenta antes de cerrar. El ascensor sólo funcionó los dos últimos días, el resto estuvo averiado.
5 • jul. de 2022
booking
Halas do poznych godzinnych z pobliskich punktow gastronomicznych.
3 • jun. de 2022
booking
No shower gel refill, no towels replacement and no cleaning services even though we stayed there for a whole week. small apartment and water heater for three people
4 • jun. de 2022
booking
Le bruit de la rue
5 • mai. de 2022
airbnb
mai. de 2022
5 • abr. de 2022
airbnb
Communication and service from the rental organisation is excellent and quick.
abr. de 2022
4 • mar. de 2022
booking
No comment
5 • fev. de 2022
airbnb
5 • fev. de 2022
smily
5 • fev. de 2022
booking
Die Unterkunft war sehr sauber, schön groß und der Ablauf mit der Anmietung war unkompliziert.
No comment
4 • dez. de 2021
smily
- walls are rather thin, could hear neighbors partying
5 • nov. de 2021
booking
No comment
5 • nov. de 2021
booking
No comment
5 • nov. de 2021
airbnb
nov. de 2021
4 • out. de 2021
airbnb
Two things I recommended the team to improve on:
1. Change the doorknob of the bathroom as it’s quite difficult to open the door with it and
2. Add a shower door so the floor doesn’t get wet or water leaked out when showering or provide a rug so the water doesn’t wet the bathroom floor.
nov. de 2021
5 • out. de 2021
airbnb
out. de 2021
1 • set. de 2021
booking
il y avait des travaux SUPER bruyants en continu de 8h du matin à 17h le soir, même les fenêtres fermées on ne s’entendait pas parler. Le service client n’a pas été réactif du tout quand on a demandé remboursement pour changer d’appartement ils nous ont répondu 4 jours après presque à la fin de notre séjour et sans aucune empathie en nous stipulant que s’agissant de travaux privés ils n’étaient pas dans l’obligation de nous en informer et que les ouvriers travaillaient selon l’horaire légal donc nous n’avions rien à dire.
pas de porte manteau
nov. de 2022
4 • set. de 2021
booking
No comment
5 • ago. de 2021
airbnb
Definitely recommend!
set. de 2021
3 • ago. de 2021
booking
Nav auto stāvvietas.
3 • jul. de 2021
booking
No comment
5 • jul. de 2021
airbnb
jul. de 2021
5 • jun. de 2021
airbnb
jun. de 2021
5 • jun. de 2021
airbnb
jun. de 2021
5 • jun. de 2021
airbnb
Since we stayed there for 11 days, a mid-stay clean up was included. There are many apartments managed by An Island Apart in the building, I strongly recommend for short or long stays.
jun. de 2021
4 • mai. de 2021
booking
No comment
5 • abr. de 2021
airbnb
abr. de 2021
3 • fev. de 2021
booking
No comment
5 • dez. de 2020
smily
1 • ago. de 2020
smily
On Saturday 15.08 around 20:30 I messaged the staff that the aircon was not working. I got no response for about an hour, so I called to follow up. The staff asked me to check the aircon in the apartment next door. I did so and informed that the aircon was also not working there . The staff member response was "We'll call technician tomorrow. Sorry for the inconvenience". The staff member offered no solution for the evening, accepting that I would have a sleepless night in the hot apartment. The staff member did not answer further messages from me.
An expression of regret, while nice, is not a solution. An appropriate solution could have been any of the following
1. "We'll send a technician around to fix it now"
2. "We'll give you a different apartment with working aircon tonight, and help you move"
3. "We don't have an alternative apartment with aircon available, we'll book you somewhere else with aircon tonight at our expense and help you move".
I contacted booking.com as there was no resolution. Booking.com customer service could not resolve the situation as the staff member only answered their phone once and did not provide booking.com staff with any solutions.
In order to avoid a sleepless night, I booked an inexpensive, small room with aircon at the closest hotel. As the property was in breach of contract by not providing aircon, it should pay for this. To date they have refused to do so.
I left next day.
My advice to other travellers: Book here at your own risk and peril. If things go well, then fine. If something goes wrong, my experience is that this company will not fix it. Certainly not in a pleasant way with a smile.
abr. de 2023
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We're sorry for your inconvenience.
You will always be welcome at our properties :)
5 • fev. de 2020
booking
Just a small thing, the security chain/lock was broken and couldn’t be used in my apartment. Even though this feels like a safe area and house, I’d like to be able to ’lock’ my door from the inside...
4 • fev. de 2020
booking
Bitte darauf achten, dass auf den Gesamtpreis nochmal €35 'cleaning fee' erhoben werden, das war bei der Buchung nicht ersichtlich bzw. war es mir nicht aufgefallen.
No comment
4 • fev. de 2020
airbnb
It was easy to communicate with Travel to Madeira and they always answered quickly.
fev. de 2020
4 • jan. de 2020
airbnb
jan. de 2020
5 • nov. de 2019
airbnb
nov. de 2019
5 • out. de 2019
booking
No comment
4 • out. de 2019
booking
אין מניות באזור
4 • out. de 2019
booking
The bedroom could have blinds, it had way too much light during the morning
5 • set. de 2019
airbnb
set. de 2019
5 • set. de 2019
booking
No comment
5 • jul. de 2019
airbnb
jul. de 2019
5 • abr. de 2019
airbnb
abr. de 2019
5 • mar. de 2019
airbnb
The apartment was spacious and clean and the added bonus of a cleaner coming in mid week was lovely.
We will most definatly be making sure to stay here again. Thankyou
mar. de 2019
5 • mar. de 2019
smily
The apartment was spacious and clean and the added bonus of a cleaner coming in mid week was lovely.
We will most definatly be making sure to stay here again. Thankyou
5 • fev. de 2019
airbnb
Communication was excellent. There is a washer and dryer, the kitchen, It’s a perfect building. In a perfect location!
fev. de 2019
3 • set. de 2018
smily
5 • ago. de 2018
smily
Sem resultados