Country house located in São Jorge, on the north coast of Madeira, set in an area of pure natural landscape, with sea and mountain views. This is a traditional Madeiran-style property with a concept of sharing spaces. It offers a pleasant outdoor space with a dining area, in a serene and relaxing atmosphere.
A traditional Madeiran house set in an area of pure natural scenery, with rustic decor, a cosy/comfortable atmosphere and a concept of sharing spaces that will make you feel at home. Ideal for a peaceful holiday in contact with nature, at any time of year.
Your stay at Casa da Fajã Alta includes breakfast, served in a large space shared by all guests. Separately, it offers 7 bedrooms, each with capacity for 2 guests, all with private bathrooms.
The garden welcomes visitors, with a dining area and areas conducive to leisure time. The enchanting landscape reveals the majesty of the mountains and the unmistakable beauty of the Atlantic sea.
Total maximum capacity of the property for 14 people.
Wi-Fi available in all areas.
AREA
The municipality of São Jorge, located on the enchanting island of Madeira, is a region that offers a unique blend of natural beauty, history and local traditions. This town is about a 45-minute drive from the centre of Funchal.
There are many tourist attractions in this area, but one of the most striking attractions, the Ponta de São Jorge lighthouse, offers breathtaking views of the Atlantic Ocean. The imposing cliffs and unique rock formations create a picturesque setting for nature lovers. The Church of St George is a religious building of cultural interest with charming architecture. Visitors can explore the interior of the church, admire the sacred art and learn about the region's rich cultural heritage. Another point of interest is the Núcleo Primitivo da freguesia de São Jorge, in Calhau de São Jorge, which houses the ruins of sugar cane mills built at the beginning of the island's settlement. The Vigia viewpoint and Levada do Rei are also two places to visit during your stay at Casa da Fajã Alta.
GETTING AROUND
The best option to get to the property will be the transfer. Ask us to book one with our local partners. It is cheaper than the taxis you find at the airport.
If you rent a car, any navigation app can easily find the address.
ACCESS TO PROPERTY
You have access to all areas of the property.
INTERACTION
We are always available to help or answer questions. We do our best to reply all requests. We also have an app for guests with all the important information about the property and other useful information for your stay.
OTHER OBSERVATIONS
- According to Portuguese law, all guests are required to present a valid ID. (passport or identity card).
- Check-in hour must be scheduled in advance. If it is not scheduled within a maximum of 48 hours before, guests will be subject to the availability of our team.
- All bed linen and towels are provided. We can also put a baby cot, a high chair and a baby bath if needed, but you should request. There are a first aid kit, extinguishers and fire blanket in the property.
ATTENTION
We inform that a Municipal Tourist Ecotax will be charged for person staying overnight in the municipality of Santana.
All guests staying in tourist developments and / or accommodation establishments, aged 13 or over, will be charged 2,00€ per person/night, up to a maximum 7 nigths stay/ 14€ per person. Close to your arrival, you will receive the link to pay this fee.
RULES
We want you to feel at home. We do not ask for more than respect for neighbours and care for the property, in addition to not smoking inside the house.
Show moreProfessional listing managed by An Island ApartPermit Number 6697/RNET
Cancelation policy
Free cancellation up to 14 day(s) before arrival. then 100% cancellation fee.
Free cancellation up to 14 day(s) before arrival, then 100% cancellation fee.
Free cancellation up to 14 days before check-in. If the reservation is made less than 14 days before check-in, the cancellation is free up to 48 hours after the reservation, up to a maximum of 5 days before check-in.
After that, guests may cancel up to 5 days prior to check-in and receive a refund of the price per night and the cleaning fee, but not of the service fee.
Wonderful hosts, setting and building. Great breakfast. Very close to supermarket and hikes. Amazing views from the room down to the valley through big sash windows. Lots of space in the roo
4
Veerle T. · Nov 2024
Een zeer nette accomodatie met een prachtig uitzicht in een rustige buurt. De kamer was heel ruim en netjes. De bedden waren gigantisch groot! De omgeving is prachtig en het personeel uiters
Reviews
4.5
• 35 Reviews
Staff
4.7
Comfort
4.6
Location
4.5
Facilities
4.3
Cleanliness
4.7
Value
4.3
Check-in
4.5
Accuracy
4.9
Communication
4.8
Eco friendliness
3
Property condition
4
4.2 ·
14
4.7 ·
18
4 ·
3
Max S.
5 •
Dec 2024
booking
Wonderful hosts, setting and building. Great breakfast. Very close to supermarket and hikes. Amazing views from the room down to the valley through big sash windows. Lots of space in the room. Would suggest that electric touch screen locks are mentioned in arrival package. This was not clear.
No hot water on a couple of occasions.
An Island Apart
Dec 2024
Thank you for sharing your experience with us. It's fantastic to hear that you loved the setting, building, and our breakfast. We're thrilled that you found our location convenient for supermarket visits and hikes, and that you enjoyed the amazing views and space in the room.
We appreciate your suggestion about mentioning the electric touch screen locks in the arrival package, we will definitely consider this for our future guests. We also sincerely apologize for the inconvenience caused by the lack of hot water on a couple of occasions. We're taking steps to ensure this doesn't occur in the future.
Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back to An Island Apart.
Veerle T.
4 •
Nov 2024
booking
Een zeer nette accomodatie met een prachtig uitzicht in een rustige buurt. De kamer was heel ruim en netjes. De bedden waren gigantisch groot! De omgeving is prachtig en het personeel uiterst vriendelijk. Het ontbijt was ruim voldoende en werd verzorgd geserveerd. Je kon gebruik maken van de gemeenschappelijke keuken met frigo. De bedden waren extreem hard en de ramen hadden enkel glas waardoor we de regen wel fel hoorde en de kou er wat door kwam. Je hoort wel wat er in de accomodatie gebeurd dus als je wat pech hebt met je buren, kan je wel eens moeilijk slaap vatten.
An Island Apart
Nov 2024
Bedankt voor je feedback en dat je de tijd hebt genomen om je ervaring te delen! Het is fijn om te horen dat je genoten hebt van de ruime kamer, het prachtige uitzicht, en de rustige ligging van onze accommodatie. We zijn ook blij dat het ontbijt en de vriendelijkheid van ons personeel een positieve indruk hebben achtergelaten.
We begrijpen dat de harde bedden en enkel glas in de ramen mogelijk ongemak hebben veroorzaakt, vooral bij regenachtig weer. We waarderen je opmerking hierover en nemen het mee om onze accommodatie verder te verbeteren.
Nogmaals dank voor je review, en we hopen je in de toekomst opnieuw te mogen verwelkomen! 😊
Anne Z.
4 •
Oct 2024
booking
No comment No comment
An Island Apart
Nov 2024
Thank you for your feedback and for rating us highly on cleanliness, comfort, facilities, staff, and value for money. We are sorry to hear that our location did not fully meet your expectations. We appreciate your input and will use it to improve our services for future stays.
Genevieve R.
5 •
Oct 2024
airbnb
Bel emplacement L’âme du lieu revient aux deux femmes charmantes qui nous ont accueillies! Merci!
An Island Apart
Oct 2024
Merci pour votre commentaire positif et pour avoir souligné l'accueil chaleureux de nos collaboratrices. Nous sommes ravis que vous ayez apprécié l'emplacement. Votre remarque sur le processus d'enregistrement a été notée et nous travaillerons à améliorer cet aspect de notre service. Merci de nous aider à nous améliorer. Nous espérons vous accueillir de nouveau dans le futur.
Nancy Z.
5 •
Oct 2024
booking
What a beautiful place, the common areas and gardens were so well decorated! The outside balcony was such a delight to sit in and enjoy the view.
Our room was very large, spacious and was also facing the view. Perfect place for a quiet getaway.
Definitely recommend driving to this stay, I'm unsure of how you would reach it otherwise. Free parking just on the street outside of the building.
Breakfast was freshly made, there were a few typical options (bacon and eggs, yogurt, cereal etc.) and also cake!! It was very nice to eat in the dining area, I would recommend the breakfast option. Otherwise, there are a few towns you can drive to within 10 minutes for shops/restaurants. No comment
An Island Apart
Oct 2024
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the spaciousness, stunning balcony views, and well-decorated common areas and gardens.
It’s great to know that you appreciated our freshly made breakfast and found the location perfect for a quiet getaway with ample parking.
We truly appreciate your recommendation and look forward to welcoming you back to An Island Apart for another peaceful retreat. Your feedback helps us continually improve—thank you again! Best Regards An Island Apart Team
Lisette V.
4 •
Oct 2024
airbnb
Het huis staat in een supermooie groene omgeving. Je zit er heerlijk vrij en rustig en hebt een grote tuin tot je beschikking. De communicatie verliep vlot. Echt een aanrader dus!
An Island Apart
Oct 2024
Bedankt voor uw positieve feedback! Het is geweldig om te horen dat u van de groene omgeving en de rust van onze locatie hebt genoten. We waarderen ook uw opmerking over de vlotte communicatie. Uw feedback is zeer waardevol voor ons, omdat het ons helpt om ervoor te zorgen dat we de beste ervaring bieden voor onze gasten. Dank u voor het aanbevelen van ons, en we hopen u in de toekomst opnieuw te mogen verwelkomen.
Austin B.
5 •
Oct 2024
airbnb
This was a beautiful place to stay in a cool old building that is extremely well maintained. The two people that work their daily ensure everything is always cleaned and well maintained and are happy to accommodate any requests you have. They cook breakfast in the kitchen, but the fridge is communal so you can store items for lunches or leftovers from dinners during your stay. Over all I highly recommend this place!
An Island Apart
Oct 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the charm of our well-maintained building. It’s great to know that our staff was able to make your experience comfortable and that you found the kitchen setup convenient. Your kind words mean a lot to us, and we're glad you recommend the place. We hope to welcome you back again soon! Best Regards An Island Apart Team
Christian E.
5 •
Oct 2024
booking
Sehr schönes altes Herrenhaus mit geräumigen stilvoll ausgestatteten Zimmern. Alles sehr sauber und gepflegt. Tolles Ambiente. Fantastische Sicht auf das umliegende Bergland und das Meer! No comment
An Island Apart
Oct 2024
Vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr, dass Ihnen unser stilvolles altes Herrenhaus mit seinen geräumigen Zimmern und der fantastischen Aussicht auf die umliegende Landschaft und das Meer gefallen hat. Wir schätzen Ihre Rückmeldung sehr und werden weiterhin daran arbeiten, unseren Gästen den bestmöglichen Aufenthalt zu bieten. Es wäre uns eine Freude, Sie in Zukunft wieder willkommen zu heißen. Freundliche Grüße An Island Apart Team
Sandra N.
5 •
Sep 2024
airbnb
My partner and I spent a few days exploring the northern part of Madeira and were really glad that we picked this accommodation! It’s located between the mountains with a wonderful ocean view. It’s a quiet and peaceful area which we appreciated a lot. The staff were so friendly and helpful and made us a great breakfast each morning which fueled us for the daily hikes. :) I would recommend having a car if you’re staying here to get around easily, they offered free parking outside the house. I would definitely recommend staying here!
An Island Apart
Sep 2024
Thank you for your wonderful feedback! We're thrilled to hear that you and your partner had an enjoyable experience exploring Madeira and found our accommodation to be an ideal base for your adventures. It's great to learn that you appreciated our location, friendly staff, and the breakfast we prepared for you each morning. Your recommendation to have a car for easy access around the area is greatly appreciated and useful for future guests. Thank you for recommending us and we hope to welcome you back at An Island Apart in the future!
Tina B.
5 •
Aug 2024
airbnb
Es war ein wundervoller Aufenthalt - die Angestellten waren wirklich sehr aufmerksam und sehr zuvorkommend. Am Abend haben sie immer gefragt ob wir ein Glas Wein wollen und haben sogar Snacks dazu gegeben. Zum Frühstück haben sie immer nachgefragt ob alles zu unserer Zufriedenheit war. Es waren wunderschöne Tage auf Madeira. Alle Ziele konnten wir mit dem Auto ganz leicht erreichen und ein Parkplatz war immer vor der Türe frei. Nach nur 5 min mit dem Auto, ist ein riesen Einkaufszentrum.
An Island Apart
Sep 2024
Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei An Island Apart genossen haben und dass unser Personal Ihnen einen hervorragenden Service bieten konnte. Es ist schön zu hören, dass Sie unsere Einrichtungen und die Umgebung schätzen konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Tini S.
4 •
Aug 2024
booking
Tolle Lage, wunderschönes altes Anwesen, fühlt sich an wie in einem Agatha Christie-Roman No comment
An Island Apart
Sep 2024
Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie die Lage und das Ambiente unseres Anwesens genossen haben. Wir schätzen Ihre Anmerkungen sehr und werden sie nutzen, um unseren Service für zukünftige Aufenthalte zu verbessern. Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.
Alison L.
4 •
Aug 2024
booking
No comment No comment
An Island Apart
Sep 2024
Thank you for sharing your feedback. We're thrilled to hear that you found our place to be relaxing, comfortable, and clean, and that our staff made a positive impression on you. We always strive to provide a top-quality experience for our guests. We appreciate your ratings and we'll continue to work on improving our services, especially in the aspects of location and value for money. Your feedback is invaluable to us. Thank you once again and we hope to host you in the future.
Marek L.
5 •
Aug 2024
airbnb
Uzasne ubytovani v krásné prirode, velmi dobře přístupné, lze zaparkovat, hostitele jsou skvělými parťáky a jsou velmi milí a napomocni. Velmi doporučuji toto ubytování
An Island Apart
Sep 2024
Děkujeme za vaši pozitivní zpětnou vazbu! Jsme nadšeni, že jste si užili svůj pobyt na našem překrásném ostrově a že naše ubytování v "An Island Apart" vyhovovalo vašim potřebám. Vaše laskavá slova o našem týmu jsou velmi ceněna a těšíme se na vaši návštěvu v budoucnu!
Sophie S.
5 •
Aug 2024
airbnb
parfait
An Island Apart
Sep 2024
Thank you for your perfect review! We are thrilled to hear that your stay at An Island Apart was to your satisfaction. We always strive to provide a top-notch experience and your positive feedback is a wonderful affirmation of those efforts. We hope to host you again in the future!
Gabriel C.
5 •
Aug 2024
airbnb
Amazing location, breathtaking views from the terrace and to top it all off our hosts were so gracious and helpful every day. Can only recommend a 10/10 experience.
An Island Apart
Sep 2024
Thank you so much for your kind words and your perfect rating. We are thrilled that you loved your experience at our location; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again at An Island Apart.
Alex N.
2 •
Aug 2024
booking
Room was large and comfortable. I did not get welcomed and no one had notified me of which room I am staying in. I waited for about 40 Min in the common area to get a callback about which room I am in. I never saw the staff. The bathroom wasn’t very nice and the toiletries provided weren’t either
An Island Apart
Aug 2024
Thank you for your feedback. We're pleased to hear that you found the room large and comfortable. We apologize for the inconvenience you experienced regarding the room allocation and lack of staff presence. Everything was sent to you phone and email. Your feedback is important and will be used to improve our service. Thank you again for your valuable feedback and we hope to provide a better experience for future guests.
Ina T.
5 •
Jul 2024
airbnb
Wir hatten einen wunderschönen Aufenthalt in der herrlichen Umgebung und dem liebevoll geführten Haus! Das Zimmer war groß und geräumig, und das ganze Haus hat sehr viel Charme! Es gibt eine Gemeinschaftsküche, in der man sich Speisen zubereiten kann! Maria , Sonia und Pedro waren hervorragende Gastgeber! Sehr freundlich und hilfsbereit! Wir würden die Unterkunft immer wieder wählen!
An Island Apart
Jul 2024
Thank you very much for your kind words and the excellent review. We are delighted that you enjoyed your stay with us and appreciated the room, the shared kitchen and the charm of our lovingly run house. It is always gratifying to receive such positive feedback. We will be happy to pass on your kind words about Maria, Sonia and Pedro. It was a pleasure to have you as our guests and we hope to welcome you back soon.
Shahana R.
5 •
Jul 2024
booking
Freundlichkeit, Service, Gastfreundlichkeit, Hilfe -
An Island Apart
Jul 2024
Thank you for your excellent review. We are very pleased to hear that you enjoyed the friendliness, service and hospitality. It is our goal to provide our guests with a memorable stay and it seems that we have achieved this goal with you. Your comments are very valuable and will help to further improve our service for future stays. Thank you again and we hope to welcome you again soon.
Beatrix S.
5 •
Jul 2024
airbnb
Staying at Faja Alta House was overall a great experience. Extremely recommend it, if you’re looking for a calm and peaceful place to relax and rest your head. Birds chirping will wake you up, crickets and frogs will calm you into sleep. It’s located on top of a steep hill, in the mountains, but you can still see the sea. Rooms are very big, comfy beds, bathroom clean. There could be more stowage.
Communication with the host was easy via SMS and Mail. Instructions to get there and into the house were clearly communicated.
I was surprised by the warm welcome of the two women, who work there (Sonja and Maria). They showed me around, explained everything, helped me with my bags and gave me great local recommendations! The variety of the included breakfast and their service was outstanding and the girls were always down for a chat!
You should get a rental car though, as the location is not easy reachable via public transport.
If I ever come back to Madeira, this is my place to go!
An Island Apart
Jul 2024
Thank you so much for your detailed review! We're thrilled to hear that you enjoyed your stay at Faja Alta House. It's wonderful to know you appreciated the peaceful location, spacious rooms, comfortable beds, and cleanliness. We're also pleased that you found communication easy and felt warmly welcomed by Sonja and Maria. We're proud of their excellent service and their ability to make guests feel at home.
We do appreciate your feedback about storage space. It is through feedback like yours that we can continue to improve our service. Thank you for your recommendation to future guests about renting a car due to our location, it's indeed a useful tip.
We're delighted to know that you'll choose us again if you return to Madeira. We look forward to welcoming you back.
Tom B.
4 •
Jun 2024
airbnb
Location as advertised. Nice b&b and helpfull staff.
An Island Apart
Jun 2024
Thank you for your feedback. We're glad to hear that you found our location as advertised and appreciated our helpful staff. We strive for excellence in all areas and are particularly pleased that you found value for your money. Your comments are invaluable in helping us maintain high standards and improve where necessary. We look forward to the opportunity of welcoming you back in the future.
Lina H.
5 •
Jun 2024
airbnb
Das Haus war sehr schön und Linda eine super Hauskeeperin.
An Island Apart
Jun 2024
Vielen Dank für Ihre ausgezeichnete Bewertung! Wir freuen uns sehr, dass Ihnen unser Haus gefallen hat und Linda Ihre Erwartungen erfüllt hat. Da wir ständig bemüht sind, unseren Service zu verbessern, bedauern wir, dass wir in Bezug auf das Preis-Leistungs-Verhältnis nicht ganz Ihren Erwartungen gerecht geworden sind. Wir werden diesen Aspekt auf jeden Fall berücksichtigen. Nochmals vielen Dank und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Lena H.
4 •
May 2024
smily
Gute Lage, schönes Haus. Zimmer sehr groß und hell.
Frühstück könnte abwechslungsreicher sein.
An Island Apart
Jun 2024
Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass Sie die Lage und das schöne, helle Zimmer genossen haben. Ihre Anmerkung zum Frühstück nehmen wir zu Herzen und werden versuchen, für mehr Abwechslung zu sorgen. Wir hoffen, Sie bald wieder begrüßen zu dürfen.
Céline S.
5 •
May 2024
airbnb
We had a wonderful stay! Quite and peaceful. Linda was such a friendly and lovely person. Breakfast was also perfect. We will come back 😍
An Island Apart
Jun 2024
We're thrilled to hear that you had a wonderful stay at our property and found it to be quiet and peaceful. It's great to hear that Linda made a positive impact on your stay. We're also delighted that you enjoyed the breakfast. We're always aiming to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We look forward to welcoming you back to An Island Apart in the future.
Ihor K.
4 •
May 2024
airbnb
Работала только одна розетка. Свет в ванной не работал. Пол был грязным. Но спасибо по просьбе его хорошо помыли на следующий день. Всю ночь стукали решетки на окне у соседей так громко что иногда просыпаешься. Об этом нужно говорить людям чтобы те захлопывали их на замок. Потому что ночью у соседей никого не было, и открыть их дверь чтобы это сделать мы не можем. Завтрак приемлемый, персонал очень вежлив и добр.
An Island Apart
May 2024
Спасибо за ваш отзыв. Нам очень жаль, что у вас возникли трудности с розетками и освещением. Мы обязательно учтем это и устраним недочеты. Мы рады, что вы оценили нашу оперативность в решении вопроса с уборкой. Ваше замечание о решетках на окне соседей принято к сведению, и мы постараемся обеспечить комфортное проживание для наших гостей в будущем. Спасибо за вашу обратную связь, она поможет нам стать лучше.
Janneke G.
3 •
May 2024
airbnb
Quiet place with large rooms, traditional house with a view at the sea, rooms miss a good seating place. My room didn’t had WiFi. The care taker (who was wonderful) said she would send a message to organisation to solve it. Care taker Linda is very friendly and helpful, she makes lunches to go if you want. The beds are large but very hard. The place is very clean and crisp.
An Island Apart
May 2024
Hello,
Thank you for your honest feedback. We're glad to hear you enjoyed the large rooms, the traditional house and the sea view, and found our caretaker Linda to be friendly and helpful. We also appreciate you mentioning the cleanliness of our place.
We're sorry to hear about the lack of a good seating place in your room and the issue with the WiFi. We have noted these concerns and assure you that we'll take necessary measures to improve these aspects.
We also take note of your feedback about the beds. We understand that bed comfort can be subjective and we're sorry if it didn't meet your expectations.
Once again, thank you for your valuable feedback. It helps us improve and offer a better experience to our future guests.
Best Regards.
Renee C.
4 •
May 2024
booking
No comment No comment
An Island Apart
May 2024
Thank you for your feedback. We are delighted to hear that you found our cleanliness, facilities, and staff to meet your expectations. We are sorry to hear that you felt less satisfied with our comfort and location. Your feedback is valuable and will be used to improve our services for future stays. Also, it appears that you found our value for money less satisfactory. We appreciate this input and will look into ways of improving this aspect to offer our guests the best possible experience.
Moe K.
5 •
May 2024
airbnb
Wonderful place and great host. Included breakfast out on a superb terrace every morning
An Island Apart
May 2024
Hello Moe, thank you for your wonderful feedback! Ensuring your satisfaction is our goal. Our properties are open and waiting for your return, promising another fantastic stay.
Arunas K.
5 •
Apr 2024
booking
No comment No comment
An Island Apart
Apr 2024
Arunas your positive feedback means a lot to us, and we're pleased that you had a good stay. You're invited to return whenever you like, and we eagerly await your next visit.
Clément B.
5 •
Apr 2024
airbnb
Incredible place, amazing breakfast, super nice host.
An Island Apart
Apr 2024
It's fantastic to hear that you enjoyed your stay with us, finding our place incredible and appreciating our breakfast and host. We take great pride in creating a memorable experience for our guests. We're thrilled that we were able to exceed your expectations. Thank you for your kind words and we hope to welcome you back to An Island Apart in the future.
Annika A.
5 •
Apr 2024
airbnb
We really recommend this Guesthouse !! We felt welcome and Linda prepared a great breakfast each day ! :)
The guesthouse is in the Mountains in the north of Madeira - the view to the Mountains and the sea is stunning 🤩 you can calm down and relax there. We defentively recommend a rental car for your Madeira Visit.
We would book this Airbnb again for sure 😍🫶🌸
An Island Apart
May 2024
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at An Island Apart. We're particularly delighted to know that you appreciated Linda's breakfasts and our stunning mountain and sea views. Your recommendation to future guests to rent a car for exploring Madeira is a great tip. We look forward to hosting you again in the future for more relaxing moments.
Terezia F.
5 •
Mar 2024
booking
No comment No comment
An Island Apart
Apr 2024
Thank you for your perfect ratings. It's wonderful to hear that you had a positive experience at our property. We're delighted that you enjoyed your stay and we hope to welcome you back to An Island Apart in the future.
Terezia F.
5 •
Mar 2024
smily
Our experience at the Casa da Faja Alta was amazing.
The breakfast was totally enough, variable every day and super delicious.
The room was excellent, clean and they even refreshed for us our room every day if we would like that.
The surroundings and the view seemed like a tropical paradise.
Linda was super kind and helpful!
An Island Apart
Apr 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that your stay at our property felt like home and that you enjoyed the daily breakfast and clean rooms. We're also so glad to hear that you felt the surroundings were like a 'tropical paradise'. It's wonderful that Linda was able to assist and make your stay even more enjoyable. Your comments are valuable to us as we strive to improve our guest experience every day. We hope to welcome you back to An Island Apart in the near future!
Beata H.
3 •
Mar 2024
smily
Nice place but need improvements.
An Island Apart
Mar 2024
Thank you for your feedback. We appreciate your positive remark about the tranquility of the place. We are glad to hear that you found the place clean. We are sorry to hear about the areas where you thought we could improve. Your feedback is important to us to provide better service in the future. We will take note of this and make necessary improvements. We hope to have the opportunity to serve you better in the future.
Beata H.
3 •
Mar 2024
booking
Dom położony w cichej odległej dolinie. Do sklepu i restauracji trzeba jechać samochodem. Przestronny stary dom po częściowym odnowieniu. Pokoje ubogie w sprzęty. Skromne śniadanie, pierwszego dnia nawet nie było wody i soku, brak warzyw ale jest za to świeżo pieczone ciasto.
Wygodne łóżka. Cisza! Nie wietrzone pomieszczenia, w całym domu zaduch i zapach starości. W części wspólnej zbieranina mebli i ponury wygląd. Bardzo słaby internet a tak naprawdę jego brak. Brak też zasięgu co powodowało utrudnienie w planowaniu wycieczek. Ponieważ to start działalności tego domu jest wiele niedociągnięć. Trzeba było bardzo długo spuszczać wodę aby zaczęła lecieć ciepła woda (mało ekologiczne) a i tak nie zawsze była ciepła.
An Island Apart
Mar 2024
Dziękujemy za Twoją szczegółową opinię. Cieszymy się, że doceniłeś ciszę i spokój naszej lokalizacji oraz wygodne łóżka. Przepraszamy za wszelkie niedogodności, które napotkałeś podczas pobytu. Twoje uwagi są dla nas cenne i pomożą nam w dalszym doskonaleniu naszych usług.
Rozumiemy, że kwestie dotyczące wentylacji, internetu i ciepłej wody były dla Ciebie problematyczne. Przykro nam, że te aspekty nie spełniły Twoich oczekiwań. Jesteśmy wdzięczni za Twoją szczerość i zapewniamy, że podejmiemy odpowiednie kroki, aby poprawić te obszary.
Dziękujemy za Twoją cierpliwość i zrozumienie. Mamy nadzieję, że zdecydujesz się na ponowne odwiedziny, abyśmy mogli pokazać Ci, że Twoje uwagi zostały uwzględnione i że zależy nam na zapewnieniu najlepszych warunków pobytu dla naszych gości.
Mario S.
4 •
Mar 2024
booking
Tolle Lage um Madeira als ruhige Basis zu erkunden. Das inbegriffene Frühstück war sehr gut. Kompliment an Linda! Sie war stets sehr freundlich & zuvorkommend. Vielen Dank! Die einfach verglasten Schiebefenster sorgen für eine leicht feuchte Umgebung - zumindest Anfang März.
An Island Apart
Mar 2024
Mario your feedback is incredibly valuable to us. You're always welcome back, and we're excited to provide another fantastic experience during your next stay.
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